FAQ

  • 谁监管你的公司?
    Tifia 市场有限公司是由瓦努阿图共和国财政和经济事务部注册和授权的证券交易商, 并按照《证券交易商 (许可证) 法》Dealers in Securities (Licensing) Act [CAP.70] 进行监管。这一外汇经纪许可证允许 Tifia 市场有限的经纪人和经销商服务的完整列表, 包括外汇业务, 贵金属, 商品, 基金管理, 和其他服务。Tifia 市场有限公司注册于: Govant Building, BP 1276 Port Vila VANUATU 维拉港瓦努阿图注册号: 40209
  • 你接受来自世界各国的客户吗?
    我们的服务不能提供给美国、加拿大、以色列、比利时、日本和瓦努阿图的公民 (居民), 也不能提供服务的任何国家或国家的公民。
  • 如何与 Tifia 开立交易账户?
    你在你的客户柜里开一个交易账户如果您尚未在 tifia.com 上注册您的个人资料, 请在开立交易帐户之前进行。
    注册后, 您将能够打开您的交易帐户, 并开始交易。要使用 Tifia 打开一个交易帐户, 请单击客户端文件柜主菜单中的 "开立一个交易账户" 按钮。然后选择帐户类型、帐户货币和杠杆。您可以在以下方面找到有关交易帐户类型的信息: https://tifia.com/cn/trading-accounts
  • Do I need to sign any documents before I start trading?
    Before you open any trading account, you must read carefully and accept the terms of the Client Agreement and Terms of Business. You will see links to these documents when opening a trading account and registering a profile, and also you can find them here. You do not need to sign a hard copy of the contract. Accepting the terms of the agreements is sufficient.
  • What server time does Tifia use?
    Tifia uses server time GMT +3.
  • Working hours of the company departments
    Livechat on tifia.com is available 24/5 (Monday-Friday).
    Client support works from 9.00 to 18.00 (GMT +2) (Monday-Friday).
    Tickets and letters are processed by the support team as they arrive. The response time is not more than one working day.
    You can always order a callback from our client support service by filling out a simple form here.

    Finance Department works from 9.00 to 18.00 (GMT +2) (Monday-Friday)
  • Can I order a callback from technical support?
    Yes, please fill out the form on the Callback page.

    Our technical support specialists will contact you as soon as possible.
  • How many profiles can one client have?
    According to the AML policy, only one Tifia client profile can be registered for one client. However, you can open up to 10 trading accounts registered for one company client profile. The number of trading accounts can be increased upon request to our Client Support Service.
  • What is the Client Cabinet?
    The Client Cabinet is a special section on the company's website where you can see all the information on your trading, demo and archived accounts registered for one post address, deposit funds to your trading accounts and order withdrawals, change trading account settings, passwords, and track partner statistics and commission.
  • How do I log into the Client Cabinet?
    To log into the Client Cabinet, go to https://social.tifia.com/ and enter the email you specified when signing up with Tifia and the password that will be sent to the same email address immediately after signing up. In case you forgot or lost the password for the Client Cabinet, please contact our technical support by writing to support@tifia.com or via online chat on tifia.com. You can also recover your password by using the form: https://social.tifia.com/reset-password/index
  • I cannot log into the Client Cabinet
    Please make sure that you are using the same email you used to sign up with tifia.com as your login. Also, please double-check the keyboard layout, CapsLock key and any extra spaces. In case you forgot or lost the password for the Client Cabinet, please contact our technical support by writing to support@tifia.com or via online chat on tifia.com. You can also recover your password by using the form: https://social.tifia.com/reset-password/index
  • 如果我的客户机柜忘记了密码, 该怎么办?
    如果您忘记或丢失了 Tifia 客户端配置文件的密码, 请使用 "Forgot your password?" 选项并按照说明进行操作。如有疑问, 请联系 Tifia 客户服务部。您可以通过写信给 support@tifia.com 或使用我们网站上的在线聊天 tifia.com。您的密码将很快更新, 并发送到在注册期间提供的电子邮件。
  • What is a Nickname?
    Nickname is your unique name that will identify you within Tifia Social Trading. The nickname must be set up immediately after signing up with the service.
  • 验证客户端配置文件需要哪些文档?
    • 为核实, 您需要提供您的护照或驾照的拷贝由政府机关发布。该文件必须包括全名和出生日期、签发日期或到期日期。此外, 该文件必须有一个唯一的标识号, 彩色照片和有效期为6月从申请验证的日期。
    • 要确认住址, 您可以提供您的地址和全名的水电费收据, 不超过三月, 从发送文件的日期核实。另外, 您可以提供护照页的复印件与居住许可证邮票或银行声明与住所的全名和地址。移动通信支付发票不接受为确认居住地址的凭证。
    文件的所有副本必须是全尺寸的, 高质量的, 在. jpg 或. pdf 格式, 不大于 5 Mb。
  • 我必须核实我的地址吗?
    为了按某些付款方式存入和提取资金, 您需要按照 AML 政策要求全面核实客户档案。因此, 除了身份证明文件之外, 还必须提供一份文件, 以确认您的住所地址: 您的银行帐户的摘录、公用设施账单收据或带有居留证的护照页。
  • 为什么需要发送我的文档进行验证?
    作为一家受监管的公司, 我们按照与财务安全相关的程序进行工作, 并由我们的主要监管机构-VFSC。这些程序包括根据 KYC (了解您的客户) 的策略向我们的客户请求适当的文档, 包括当前 id 的副本和确认客户住址的文件。文件的全部要求载于公司网站上。
  • 我可以在注册和/或验证后更改我的个人数据吗?
    Yes, you can. To do this, you need to contact customer support via Live Chat on our website or in the client cabinet, or send a request to support@tifia.com
  • How long does it take to verify my documents?
    Our client support service works from 9.00 to 18.00 (GMT +2) (Monday-Friday).
    The documents sent for verification are processed by the support team as they arrive from the first to the last. The response time is within one working day.
  • Can I close my trading account?
    To close a trading account, you need to do a full withdrawal of funds. You can do this using any of the withdrawal methods that you used to deposit funds to this account.

    For security reasons and in connection with the AML policy, please make a request to email support@tifia.com with your code word so that we can verify your identity.

    We will check the data and close your trading account.
  • What is a code word?
    The code word is set up for security purposes to identify Tifia clients when they contact the Client Support Service, as well as for various financial transactions. For example, a client must state it when their password is recovered or their trading account is deleted, as well as for other issues requiring confirmation of identity. The code word is set up when the client creates their profile with the company with a code word hint, after which it is entered in the company database. A code word can consist of any sequence of letters and numbers that you will be comfortable remembering.
  • What should I do if I forgot my codeword?
    If you forgot the code word, we will help you recover it.
    For security reasons and in accordance with the AML policy, we ask you to confirm your identity and provide your photo with a previously loaded identity document in your hand at the face level to support@tifia.com.

    We will check the information provided and send you your code word or restore it manually.
  • Can I delete my client profile completely?
    To completely delete your client profile, you need to withdraw funds from all active trading accounts. You can do this using any of the withdrawal methods that you used to deposit funds to these accounts.

    For security reasons and in connection with the AML policy, please make a request to email support@tifia.com with your code word so that we can verify your identity.

    We will check the data and delete your profile.
  • How do I verify my email address?
    In order to verify your email address, please click the Verify button next to your e-mail address in the settings of your client profile, after which you will receive an e-mail with an activation link. If you have not received the activation link:

    1. Please make sure that when registering the client profile, you have indicated your current email address.
    2. Check the contents of your Spam folder.
    If you haven’t found the email with the activation link, please contact Tifia client support.
  • How do I verify my phone number?
    To verify your phone number, please go to Client profile / Profile and click the Verify button next to your phone number, after which you will receive a text message with a verification code. In the event you have not received the message, please contact Tifia Client Support and we will help you verify your phone number manually.
  • Can I change my email address?
    No, you cannot change the email address your Tifia profile was registered with. If you have made an error when entering your email address or your email address is no longer active, please proceed as follows:
    • Register a Tifia new profile with your active email
    • Contact our Client Support at support@tifia.com with a request to transfer all your active accounts, wallets, transaction history and verified documents to a new email.
    • Be prepared for an identity confirmation procedure
  • Can I change the trading account type?
    No, you cannot change the trading account type but you can open the new one. We recommend that you read carefully about all types of accounts, choose the most suitable one for your trading strategy and open a new trading account.
  • Can I change the leverage?
    Yes, you can. To do this, log into the Tifia Client Cabinet and go to the section My Accounts / List of Accounts. Select the account number and click on it. On the account settings page, click on the leverage value in the right column and change the value to the required one. Remember to save the changes.
  • How do I become a Tifia partner?
    To sign up with the Tifia affiliate program, please verify your client profile in full. Then, in the Client Cabinet, select the Partners menu section. Read the terms of the Affiliate Agreement carefully, specify your website address and contact information (optional), then click Continue. If you have any questions, please contact the partner department: e-mail: partners@tifia.com; Skype: partner.tifia.
  • 如何将资金存入我的交易账户?
    将资金存入您的交易账户, 您可以使用电子支付系统;这里提供了完整的支付系统列表 (https://tifia.com/cn/payments)。您可以使用银行转帐或用银行卡贷记您的帐户。在尼日利亚、马来西亚和印度尼西亚, 可以通过 Tifia 的官方代表提供当地存款。您可以在 "财务" 一节的客户端文件柜中找到更多有关此选项的信息。
  • 与贵公司开始外汇交易的最低入金额是多少?
    最低存款金额取决于所选科目类型。目前, 有三种类型的帐户可供公司的客户使用。对于开始 (小额) 帐户, 最低存款是$10美元, Classic -$10 美元, ECN PRO 500。有关帐户类型的详细信息, 请访问 https://tifia.com/cn/trading-accounts
  • 你从账户中存入或提取资金的佣金是多少?
    Tifia does not charge any additional commissions for depositing or withdrawal of funds. Commissions charged for deposits / withdrawals are established by payment systems and credited to their accounts. When depositing funds to your trading account, the commission is reimbursed by the company. For more information on the types of payments and commissions, please visit the Deposit / Withdrawal page.
  • 在帐户上存入资金需要多长时间?
    使用银行卡或电子支付系统在交易帐户上存入资金是即刻。通过银行转帐在交易账户上存入资金通常需要2-3 工作日, 取决于受益人的银行和寄件人的银行。有关付款方式的详细信息, 请访问存款/提款页 ()。
  • 提款请求处理的速度有多快?
    A request for withdrawal of funds is processed within two hours during the working day, provided there are sufficient free funds on the trading account and the profile is fully verified. The maximum period for executing a withdrawal request is 3 working days. Withdrawal by bank card or bank transfer takes up to 5 banking business days. For more details on payment methods, please visit the Deposit / Withdrawal page.
  • 你在交易中收取的佣金或百分比是多少?
    For ECN PRO accounts, the commission is $8 for the full turnover of the lot and raw spread. No commission is charged on Start (Micro) and Classicaccounts, but markup is added and spread is charged. To find out more about account specifications, please visit https://tifia.com/cn/trading-accounts.
    You can find average spread on trading instrument page https://tifia.com/cn/trading-instruments.
  • 我可以在两个账户之间转账吗?
    如果两个帐户在公司的同一客户配置文件中注册, 并且帐户币种为 EUR 或 USD, 则允许内部转帐。你不能转移红利基金。
  • 如果我忘记了交易帐户的密码, 该怎么办?
    如果您忘记或丢失了交易帐户的交易者或投资者的密码, 您可以在客户端文件柜中更改/还原密码。为此, 请转到 "帐户设置", 输入新密码。指定您的出生日期并回答安全问题。您的密码将自动更新。
  • Tifia 提供哪些类型的差价?
    在所有类型的帐户上, Tifia 提供浮动型差价。我们想提请大家注意的是, 高波动性和全球经济新闻的发布会影响差价和增加差价。您可以在公司的新闻 tifia.com 和电子邮件新闻稿中了解到差价的增加。所有交易工具的差价列表都在这里 (https://tifia.com/cn/trading-instruments) 提供。
  • 单个位置的最大订单是多少?
    所有帐户的最大订单大小是100批次。在 Classic 的经典和 ECN PRO 帐户的订单大小等于 100 000 USD。在开始 (微) 帐户, 批量是1 000美元。
  • 可允许剥头皮?
    是,可以
  • 可允许对冲?
    是,可以
  • 如果我停止使用我的帐户会发生什么情况?
    如果你不使用它 (补充, 提取资金, 贸易, 复制其他交易商) 在90日历天内的交易帐户将被存档, 并在帐户上的免费资金金额少于50美元。在该帐户存档后, 您可以通过在 support@tifia.com 的客户支持中创建票证, 或通过联系 tifia.com 上的在线聊天, 来恢复它。
  • 我可以在我的交易中使用贸易顾问和机器人吗?
    是,可以
  • 是否根据帐户类型执行保證金追繳通知和强行平仓水平?
    不, 所以的户口类型都有同样的保證金追繳通知和强行平仓水平,保證金追繳通知是100%和强行平仓水平是50%
  • 你是否有提供美分户口,微型户口和纳米户口吗?
    我们提供启动 (微) 交易帐户, 其中的批量是 1 000 美元。请注意, 押金始终显示为实际金额。例如, 如果您存入100美元, 您的帐户余额将是100美元。由于最低贸易量是在任何 Tifia 帐户类型的0.01 很多, 您可以选择方便的交易条件, 通过应用贸易量, 其中一个点的成本将符合您的交易策略。
  • 你提供伊斯兰帐户吗?
    是的, 您可以在客户端文件柜中对无隔夜持倉的利息进行请求, 或与 Tifia 客户支持联系。
  • 我可以使用一个模拟帐户多久?
    Tifia 演示帐户的有效性不受限制, 因此您可以使用它们, 只要您需要。自上次登录后未使用超过90天的演示帐户自动存档。但是, 您始终可以打开一个新的演示帐户, 或者从存档中还原旧的。请注意, 最多允许10活动演示帐户。
  • 我可以更改帐户货币吗?
    No, you cannot change the account currency. If you need an account in a different currency, we recommend that you open a new trading account with the account currency you need. If you have cash on your current trading account, you can transfer it to your new trading account using an internal transfer. No commissions are charged for internal transfers.
  • 我可以损失比我入金更多的钱在一个交易帐户吗?
    不你不会的如果某一特定货币的滑动导致您的交易帐户出现负余额, 则该公司将在下次存款时自动补偿损失。
  • 我能失去红利吗?如果我失去他们, 我必须归还他们吗?
    由于红利金额是你的资本的一部分,可以用于交易,你可以亏损掉它。然而,你不需要偿还,此外,根据一些红利计划的条款中,你可以得到一个新的红利在你新的入金。
  • 我的资金是否安全?
    Tifia 集团的公司, 包括 Tifia 市场有限公司, 根据适用的法律和监管机构的要求, 提供客户安全和消费者保护。Tifia 为您的资金的安全和保障的措施包括:
    • 分开的帐户。它们的主要优势和主要任务是通过单独储存资金, 在任何不可抗力情况下保护交易者的资本。客户资金转移到公司的独立银行帐户。这些资金是失衡的, 不能用来支付债权人在不太可能发生的破产的公司。监管机构的监督。
    • 作为证券交易的监管交易商, 我们必须遵守严格的财务要求。因此, 法律要求我们保持足够的流动资金以支付客户存款和任何未付的费用。我们的监管机构获悉, 在独立审计员每年进行的审计过程中发现的任何缺陷。
  • 外汇交易是什么时候?
    在外汇市场上交易是在任何时间的白天或晚上。交易周星期一早上在澳大利亚市场上打开并于周五晚上在纽约收市。因此,在外汇交易从到 02:00 上周日 01:00 上周五 (格林尼治标准时间 +3-Tifia 交易终端中显示服务器时间)。
  • 是否允许在新闻上进行交易?
    是,可以
  • Tifia 提供的最大和最小杠杆是什么?
    Depending on the type of account and balance, we offer a leverage from 1:1 to 1:1000. You can find more details in the Client Agreement.
  • 我能改变我的杠杆吗?如果是, 如何?
    是, 您可以通过在客户端文件柜中的交易帐户设置中更改参数。杠杆将立即改变。记住在改变杠杆之前要关闭所有开放交易。
  • 是否有可能我的订单将有滑点与延误?
    当与 Tifia 交易时, 滑动的概率很小。然而, 滑点是 MT 平台技术的特点之一, 在重要经济新闻和市场波动剧烈的时期, 您的订单可以由于价格的剧烈变动而被执行。我们提前警告客户在市场上的高波动性, 并试图防止这种情况。有了 Tifia, 你的订单以最优惠的市场价格执行。
  • 我可以开多少交易账户?
    你最多可以开十个活跃账户
  • 我的交易账户余额为零时将会封闭?
    没有, 但是一个零余额的交易账户将在您通过交易平台访问后的 90 (ninety) (九十) 日历日内存档。
  • 我退出系统时未平仓单和挂单会同时关闭?
    当您退出交易平台时, 未平仓单和挂单不会关闭, 并且等待的订单不会消失, 因为它们位于交易服务器上。请注意, 尾随停止是交易终端的内部功能, 如果您没有登录到终端, 则不起作用。电子顾问还需要通过 MetaTrader4 连接到交易服务器。
  • 我可以打开的订单的最大数量是多少?
    对金额没有限制, 但开始 (小额) 账户上的开放订单数量有限制-200 个空缺职位。此外, 在所有类型的帐户上, 最大交易量是100。
  • 公司是否提供 VPS 服务?
    Yes. Customers who have deposited 5000 USD or the equivalent in another currency to their trading account are entitled to request a free VPS. To connect the VPS service, please contact the Tifia Customer Service Department by writing a letter to support@tifia.com, by creating a ticket in your Client Cabinet or by contacting the online chat on tifia.com.
  • 我可以更改帐户类型吗?
    不, 你不能。如果您需要不同类型的帐户, 请在 Tifia 客户端文件柜中打开一个新帐户。
  • 什么货币我可以存入帐户?
    你可以存入任何货币,它将自动转换为您的交易账户的基本货币
  • 如何从一个交易帐户提款?
    若要请求提款,您需要一个完全验证的客户端配置文件。这意味着首先您需要上传证明您的身份和地址的文档, 在客户端文件柜中。一旦您的个人资料得到充分验证, 您将可以请求提款。提款只能通过与您存入帐户的同一付款系统进行, 并且只能在同一钱包中进行。所有提款请求都在 Tifia 财务部的开放时间内处理。
  • 如果我的交易账户有未平仓单,我可以取钱吗?
    可以, 如果在提款时, 账户上的自由保证金不低于提款请求中规定的数额。自由保证金计算为基金减去保持持仓所需的抵押金。如果您的交易帐户没有足够的可用保证金, 系统将不接受您的请求, 您将需要减少金额。请注意, 您的帐户上的任何信用红利被视为您的资本的一部分, 并将扣除任何提款的结果。
  • 如果我通过 Skrill 存款, 我可以把钱提取到我的信用卡上吗?
    为了保护我们的客户不受欺诈和遵守反洗钱政策, 公司只限提取资金到相同的付款方式, 因此, 您不能通过其他方式提款。这适用于所有提款方法。
  • 我可以将资金从我的交易账户转到另一个客户的交易账户吗?
    不, 资金不允许转移给不同的人。
  • 我可以从我朋友/亲戚的账户中存入/提取资金吗?
    反洗钱政策禁止在执行金融交易时使用电子钱包、银行卡或其他属于第三方的付款细节。请始终使用您自己的钱包和银行卡存款和提取资金。如果付款明细与用于向交易帐户存入资金的详细信息不同, Tifia 财务部门将无法处理及撤回请求。
  • What is swap?
    Swap is the difference in the exchange rates between the rates of the Central Banks of the two countries. Swap can be either positive or negative, in rare cases it can be zero. Swap is charged at 02:00 GMT GMT +3. With Tifia, clients who are not allowed to conduct interest-bearing transactions for religious reasons are provided with the Swap-Free option. You can activate it in your client cabinet or by contacting Client Support.
  • How do I calculate the cost of one point and margin?
    To calculate the cost of one point, please use the trader's calculator at https://tifia.com/cn/analytics/forex-calculator. Select your account type, trading instrument, specify the number of lots, leverage and account currency. After clicking Calculate, you will see the cost of one point and margin, as well as Swap Long and Short, Commission and the size of the contract.

    If you forgot or lost the password for the trading account, you can change or recover the password in the client cabinet. To do so, enter your new password in your account settings. For security reasons, you will need to enter your code word.
    If you have difficulties updating the trader's password automatically, or if you need to recover the investor's password, we will help you do it manually.
    To do so, for security reasons, please send your code word, full name and date of birth as indicated during registration, in a reply to this email.

    After this information is verified, a new password will be sent to you.
  • Why does order slippage occur?
    Slippage is the execution of a trade at a price that is different from the market price. The main reasons for slippages are:
    • High market volatility
    • Low liquidity of the instrument.
  • What is a gap?
    Gap is a concept in technical analysis, which refers to a price gap. Visually in the chart, a gap means that in this price interval, there were no trades in the selected trade instrument.
  • Why is there no gap in the chart, but my order slipped?
    Our company provides market execution of trades. Under market conditions other than normal (for example, high volatility), orders can be executed at a price different from the declared. The order execution price will be determined by the situation on the market.

关于我们

风险警示.在金融市场交易伴有风险.差价合约(缩写为CFD)属于通过保证金来进行交易的复杂金融产品.由于杠杆的作用可以对你有利也可对你形成不利因而交易CFDs会有很高的风险.因此, CFDs可能不太适合所有的投资人因为它可能导致你损失全部的投资.超出你预期损失范围你不应该冒险了.在做出交易决定前,你应该确保自己了解与投资目标相关的风险以及自身的经验水平. 点击此处了解全部的风险披露.

我们公司不为以下国家的公民(或居民)提供服务,包括美国,加拿大,以色列,比利时,日本以及瓦努阿图共和国还有其他无法提供服务的国家和地区.


- Tifia 市场有限公司是由"金融和经济管理部"批准成立的"证券交易商"(注册代码为40209)并受到瓦图阿奴共和国"证券交易商"法案[CAP.70]的监管.公司地址:瓦努阿图共和国,Vila港BP1276号,Govant大楼

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